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NATURAL HORSE NZ ROPE COLOURS

SALES TERMS:

When buying from us you agree to do so under these terms:

1-DELIVERY: We are a horse rescue centre where our volunteers split their time between helping horses & running our shop + we hand make all of our rope tack items right here in our New Zealand workshop, so we are always very busy and therefore ask for all customers to please allow up to 2 weeks for delivery of all items due to this, though we endeavour to try to send goods out faster whenever possible-thankyou. For Dr Cook Bitless Bridles please allow up to 3 weeks to receive if we have to order in your bridle from our supplier in the USA-more so since Covid has caused further delays.


2-PAYMENTS: In order to keep prices down we only take payment by bank credit as this avoids buyers and us from having to pay third party fees. Payment is due up front before any goods are made or shipped. On the rare occasion when goods are sent prior to payment, upon receipt payment is due. Items remain the property of Natural Horse NZ until full payment is received. 


3-REFUNDS/EXCHANGES; in the event of the rare occasion where a customer has received damaged or faulty goods we will pay for their return and cover replacement. We require that we are informed straight away by email or messenger about this, and that the goods are returned to us within 7 days using a tracked and insured postage service. Please be aware that we will not be liable for returned goods being lost or damaged whilst in return transit to us. We don't offer refunds on goods for a change of mind or on any of our rope tack items, which are all custom made for each individual customer to their requested sizes and colours.


4-SHIPPING/ADDRESS: We will send out all goods for the lowest possible shipping costs, and happily combine multiple items in order to keep courier costs to a minimum. We do require a physical address with a street number + name & RD number if applicable for delivery. Our couriers are not able to deliver to PO Boxes/Private Bags, Small Islands or to Rural Addresses without any RD Numbers.


5-PHOTO'S-the photographs shown on our saddlery items are the property of Natural Horse NZ and are used for display purposes to show which goods we have for sale. As most of our items are individually handcrafted please be aware that they may not be identical to the exact images shown.