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SALES TERMS:

When buying from us you agree to do so under these terms:

1-DELIVERY:We are a horse rescue centre where our volunteers split their time between helping horses & running our shop + we hand make rope tack items, so we are always very busy and therefore ask for all customers to please allow up to 2 weeks for delivery of all items due to this, though we endeavour to try to send goods out faster whenever possible-thankyou.

2-HOOF BOOTS: Hoof boots will normally be dispatched within a few days of ordering but please allow up to 4 weeks (examples are Xmas and Covid) to receive them if we have to order your size in from our overseas suppliers.

2-REFUNDS/EXCHANGES; in the event of a customer who has received damaged or faulty goods, we will pay for their return and replace whenever possible or refund at our discretion under the Consumer Guarantees Act. We require that we are informed straight away by email about any issues, and that the goods are returned to us within 7 days using a tracked and insured postage service as we will not be liable for returned goods being lost or damaged whilst in return transit to us. We we don't offer refunds on goods for a change of mind or on custom made rope tack items.

4-ADDRESS: We require a physical address with a street number + name & RD number if applicable for delivery. Our couriers are not able to deliver to PO Boxes/Private Bags, Small Islands or to Rural Addresses without any RD Numbers.

5-SHIPPING: We will send out all goods for the lowest possible shipping costs, and happily combine multiple items in orders to keep courier courier costs to a minimum. 

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