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When buying from us you agree to do so under these terms:

1-DELIVERY:We are a horse rescue centre where our volunteers split their time between helping horses & running our shop + we hand make rope tack items, so we are always very busy and therefore ask for all customers to please allow up to 2 weeks for delivery of all items due to this, though we endeavour to try to send goods out faster whenever possible-thankyou.

2-REFUNDS/EXCHANGES; in the event of the rare occasion where a customer has received damaged or faulty goods we will pay for their return and replacement. We require that we are informed straight away by email about this, and that the goods are returned within 7 days to us using a tracked and insured postage service as we will not be liable for returned goods being lost or damaged whilst in return transit to us. We we don't offer refunds on goods for a change of mind or on custom made rope tack items.

3-ADDRESS: We require a physical address with a street number + name & RD number if applicable for delivery. Our couriers are not able to deliver to PO Boxes/Private Bags, Small Islands or to Rural Addresses without any RD Numbers. 

4-PAYMENT: payment is required in advance to purchase any of our goods and custom orders for rope tack items will not be accepted until payment has been made in full. In the event that goods are sent prior to payment, those goods shall remain the property of Natural Horse NZ until payment has been made.